Enreach is a communication platform that helps businesses manage customer contact across channels. The platform is used for calls, messages, contact center functions and agent-based follow-up, among other things, where quick access to relevant customer information can make the dialogue more efficient.
With the integration between RubiqCloud and Enreach, it becomes possible to send customers and leads from RubiqCloud to Enreach for contact purposes. This could, for example, happen when a new lead is received in RubiqCloud, or when a customer needs to be contacted as part of a campaign or follow-up process.
The integration creates a more connected process between lead generation, customer data and agent follow-up. When a customer or lead is sent to Enreach, relevant information from RubiqCloud can be included, giving the agent a better foundation for the call and enabling them to follow up with the right information.
Benefits of the integration:
- Faster follow-up on leads: Customers and leads can be sent directly from RubiqCloud to Enreach, so relevant inquiries can be handled faster by the right agents.
- Better foundation for customer contact: Relevant customer information from RubiqCloud can be transferred to Enreach, giving the agent more context and better conditions for the call.
- Insight into call results: Call data such as completed successfully, unsuccessful or not completed can be used for further follow-up and evaluation of lead sources.
- Less manual handling: The integration reduces the need for manual transfer of customer and lead data between RubiqCloud and Enreach.
The integration between RubiqCloud and Enreach therefore gives businesses a stronger foundation for working with structured follow-up, where leads, customer data and call results are more closely connected across systems.
Would you like to learn more about how RubiqCloud can be integrated with Enreach? Contact us for a conversation.