Puzzel is a contact center platform that helps businesses manage customer inquiries, calls and agent-based follow-up. The platform is used for queue management, customer service and contact center flows, among other things, where it is important that customers and leads are forwarded to the right agents with relevant information.
With the integration between RubiqCloud and Puzzel, it becomes possible to send customers and leads from RubiqCloud directly to relevant Puzzel queues. This could, for example, happen when a new lead is received in RubiqCloud, or when a customer needs to be contacted as part of a campaign or follow-up process.
The integration creates a more connected process between lead generation, customer data and call flow. When a customer or lead is added to a Puzzel queue, relevant customer information and additional data can be sent along as variables, giving the agent a better foundation for the call.
Benefits of the integration:
- Automatic placement in relevant queues: Customers and leads from RubiqCloud can automatically be sent to the right Puzzel queues for contact purposes.
- Better foundation for agent follow-up: Relevant customer information and additional data from RubiqCloud can be sent to Puzzel, giving the agent the necessary context for the call.
- Faster and more structured follow-up: The integration makes it easier to ensure that new leads and relevant customer inquiries are quickly forwarded into the right call flow.
- Less manual handling: The integration reduces the need for manual transfer of customer and lead data between RubiqCloud and Puzzel.
The integration between RubiqCloud and Puzzel therefore gives businesses a stronger foundation for working with structured call flows, where leads, customer data and agent follow-up are more closely connected across systems.
Would you like to learn more about how RubiqCloud can be integrated with Puzzel? Contact us for a conversation.